Privacy Policy

Timeless (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with transparency, care, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

We may collect and process the following personal data:

Identity and contact details (such as name, email address, telephone number, and project enquiries submitted via our website)
Correspondence and communication records
Technical data including IP address, browser type, device information, and website usage data
Information provided voluntarily in relation to project enquiries or consultations

2. How We Use Your Information

We process your personal data to:

Respond to enquiries and provide information about our services
Deliver and manage client projects and consultations
Maintain effective communication throughout project delivery
Improve our website, services, and client experience
Comply with legal, regulatory, and contractual obligations

3. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity – to respond to and fulfil service requests
Legitimate interests – to operate and improve our business services
Legal obligation – where processing is required by law
Consent – where you have explicitly provided it (e.g. marketing communications)

4. Data Sharing

We treat your personal data with strict confidentiality. We do not sell or rent your information.

We may share data only where necessary with:

Trusted third-party service providers involved in project delivery
Professional advisers or consultants engaged in your project
Regulatory or legal authorities where required by law

All third parties are required to respect the security of your data and comply with UK GDPR requirements.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. Access is restricted to personnel and partners who require it for legitimate business purposes.

6. Cookies and Website Usage

Our website uses cookies and similar technologies to enhance functionality and understand how visitors use our site. You may adjust your browser settings to refuse cookies, although this may affect certain website features.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where applicable)
Object to or restrict processing in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal or operational requirements. Any updates will be posted on this page.

10. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

Timeless Construction

Email: Admin@timelessnw.co.uk

Address: Suite 101, Cotton Exchange, Liverpool, L3 9LQ